Preset FAQ's

  • What are presets?
    Presets are a set of pre-saved settings that I have fine-tuned to achieve my signature look in one click using Lightroom. Kind of like a filter you put on your Instagram photos. This helps you save time when editing new pictures and it can help you get the same look without spending months on learning everything from scratch.
  • How do I edit my photo with a preset?
    It's really as simple! Open any photo in the Lightroom app and then click on a preset for the magic to happen.
  • Do I need to purchase Adobe Lightroom CC to be able to use your presets?
    Not at all! You can download and use the Adobe Lightroom mobile app for free.
  • Can I use your presets on my iPhone photo?
    Yes! Our presets are designed to work on mobile photos and RAW photos taken with a camera. Lightroom Presets are iOS and Android compatible.
  • I'm not a professional, are your presets easy to use?
    100%. All you need is your mobile phone and you're good to go! You don't need to be a professional photographer to have beautifully edited photos.
  • How can I download the preset packs once they are bought?
    After purchasing any presets pack, an email with a download link will be sent to the email address detailed at the checkout page. If you are not receiving the email, look for it inside the SPAM folder. Sometimes emails are filtered there. Or send an email to hello@theurbanteller.com attaching a screenshot of your purchase.
  • Will I get the exact same look if I buy your presets?
    There are many factors that will determine your end result, and some might be out of your control. Your camera, lens and settings can affect things as well. But if you learn how to make a few basic adjustments, you can make these work as long as you are using a DSLR and shooting in RAW format.
  • Do you accept returns?
    Since presets are digital goods and cannot be returned, we are unable to issue refunds. If you are unhappy with the results you are getting, shoot as an email with a full resolution picture you want to edit and I will walk you through editing to get the best result.